Hotel reservation shouldn't be a pain in the neck. I remember one time we were dining at a small bistro in Chicago area, when someone from another called the waiter because there was a bug on his pancake. Apparently, all he wanted to do was get the pancake replaced, but he screamed all the way as though he was capable of burning the bistro. When the "smoke" cleared and the pancake has been replaced, my friend told me that it's best we don't show such attitude to our hotel agent.
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